Ranked: the best & worst hotel chains in the UK

Which? Travel have released their consumer ranking of the best (and worst) hotel chains across the UK.

Some people swear by hotel chains, while other baulk at the idea of having to stay a night in a characterless concrete box. But not all hotel chains are made equal, as Which? Travel's latest rankings prove.

The magazine asked more than 4,000 people to rate their experiences in 30 of the UK's hotel chains, large and small. On top was Premier Inn, with an almost 80% satisfaction score – based on value for money, cleanliness and the facilities in the bathrooms and bedrooms.

On the bottom was Britannia, which has over 50 hotels across the UK, for the fifth year running. The brand scored no more than two stars in each category and had a 33% overall satisfaction score.

A Britannia hotel/Tom Parnell/Flickr/(CC BY-NC-ND 2.0)

Other chains near the bottom include Days Inn Hotels, owned by Wyndham, Old Enlish Inns and Mercure. 

The study also looked at smaller hotel chains across the UK, of which Malmaison came out on top. The small hotel chain with the lowest rating, rather unsurprisingly, is no-frills easyHotels – an offshoot of budget airline easyJet. You can see the full rankings below: 

The worst–best hotel chains in the UK

Percentages refer to the overall satisfaction score for each hotel, based on value for money, cleanliness and the facilities in the bathrooms and bedrooms.

22. Britannia (33%)
21. Days Inn Hotels (49%)
20. Old English Inns (55%)
19. Mercure (57%)
18. Park Inn by Radisson (58%)
17. Travelodge (58%
16. Ibis (58%)
15. Jurys Inn (61%)
14. Best Western (62%)
13. Marriott (65%)
12. Holiday Inn (65%)
11. Doubletree by Hilton (65%)
10. Hilton Hotels (66%)
9. Hampton by Hilton (67%)
8. Novotel (67%) 
7. Holiday Inn Express (68%)
6. Ibis Styles (69%)
5. MacDonald (70%)
4. Crowne Plaza (70%)
3. Radisson Blu (70%)
2. Ibis Budget (71%)
1. Premier Inn (79%)

The worst–best small hotel chains in the UK 

Percentages refer to the overall satisfaction score for each hotel, based on value for money, cleanliness and the facilities in the bathrooms and bedrooms.

8. easyHotels (61%)
7. Hotel du Vin (64%)
6. Village Hotel Club (65%)
5. Abode (67%)
4. Q Hotel (68%)
3. Warner Leisure (69%)
2. Apex Hotel (71%)
1. Malmaison (75%)